Terms & Conditions

1. Agreement to Terms

This document constitutes a legally binding agreement ("Agreement") between you ("User", "You", or "Your") and PricePAL Compare Ltd (Company Registration Number: 17031232, ICO Registration: ZC094153), a company registered in England and Wales ("PricePAL", "We", "Us", or "Our"), with registered address at 20 Wenlock Road, London, N1 7GU, governing your access to and use of the PricePAL website, mobile applications, APIs, and all related services (collectively, the "Service").

By accessing, browsing, or using the Service in any manner, including but not limited to visiting or browsing the website, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy.

2. Definitions

For the purposes of this Agreement:

• "Content" means all text, data, information, graphics, photographs, images, illustrations, audio clips, video clips, software, and other materials appearing on or available through the Service.
• "Database" means the compilation, collection, arrangement, and assembly of all Content, including but not limited to price data, product information, retailer data, user-generated content, and metadata.
• "Scraping" means any automated or manual process of extracting, copying, harvesting, crawling, indexing, or collecting Content or data from the Service.
• "Automated Means" includes but is not limited to bots, spiders, crawlers, scrapers, scripts, browser extensions, data mining tools, robots, or any other automated software, device, or mechanism.
• "Competitor" means any person or entity engaged in or planning to engage in a business that competes with PricePAL Compare, including price comparison services, grocery aggregators, or similar platforms.
• "Commercial Use" means any use intended to generate revenue, support business operations, or provide competitive advantage.

3. Service Description & Our Role

PricePAL Compare is a price comparison and shopping assistance service for UK consumers. We provide:

• Price comparisons across UK grocery retailers
• Shopping list management and optimization
• Price alerts and notifications
• Fuel price comparison
• Savings tracking and personalized recommendations
• Recipe and meal planning assistance

3.1 Relationship with Retailers

PricePAL Compare is NOT a retailer, seller, or supplier of goods or services featured on the Service. We aggregate publicly available price information for consumer convenience. We may receive affiliate or referral commissions from retailers for sales generated through our Service. No portion of those retailer-side commissions is ever paid to End Users in cash, vouchers, gift cards, or any other monetary form. User-side rewards are governed exclusively by Section 20 (Loyalty & Referral Rewards Programme) and are limited to free subscription time and gamification points only.

3.2 Information Accuracy

4. Account Registration & Security

4.1 Eligibility

• You must be at least 16 years of age
• You must be a resident of the United Kingdom
• You must provide accurate, current, and complete registration information
• You must not be a Competitor or agent of a Competitor

4.2 Account Responsibilities

• You are solely responsible for maintaining the confidentiality of your account credentials
• You must immediately notify us of any unauthorized access or security breach
• You are liable for all activities conducted through your account
• One account per individual – account sharing is strictly prohibited
• You must not create accounts on behalf of others or use false identities

4.3 Account Verification

We reserve the right to verify your identity, location, and eligibility at any time. Failure to provide requested verification may result in account suspension or termination.

5. Subscription Plans & Payment

5.1 Free Trial

• 7-day free trial available for new users
• No payment information required during trial
• Automatic downgrade to Free tier upon trial expiration unless you subscribe
• One trial per individual – creating multiple accounts to obtain additional trials is prohibited

5.2 Subscription Tiers

5.3 Payment Terms

• All subscriptions automatically renew unless cancelled before the renewal date
• Payments are processed securely via Stripe
• All prices are in British Pounds Sterling (GBP) and include VAT where applicable
• We will provide at least 30 days' notice of any price changes
• Failed payments may result in service suspension

6. Cancellation & Refunds

6.1 Cancellation Rights

• You may cancel your subscription at any time through Settings → Billing & Subscription → Manage Subscription in the app.
• Alternatively, use the Stripe billing portal, or email support@pricepalcompare.com.
• Cancellation takes effect at the end of your current billing period — you keep full access to paid features until then.
• After cancellation, your account automatically moves to the Free plan. Your data (scan history, saved products, loyalty cards) is retained.
• You may re-subscribe at any time to restore paid features.

6.2 14-Day Cooling-Off Refund (Consumer Contracts Regulations 2013)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have an unconditional statutory right to cancel and receive a full refund within 14 calendar days of placing your first subscription order. This right:

• Applies to every initial subscription purchase — Standard, Premium, Pro, VIP Founder, Early Founder, promotional and discounted tiers alike.
• Does not require you to give a reason.
• Is honoured automatically via Settings → Subscription → Request Refund Now, or by emailing support.
• Refunds are processed within 14 days of the request (typically the same day) using the same payment method as the original transaction.

6.3 Refunds After 14 Days — Consumer Rights Act 2015

The Consumer Rights Act 2015 entitles you to a refund (in full or pro-rata) at any time — including on subscription renewals — where the digital service is:

• Not of satisfactory quality (including prolonged or repeated unavailability of paid features);
• Not as described on pricepalcompare.com or in promotional material (Misrepresentation Act 1967);
• Not fit for the particular purpose you made known to us;
• Charged in error, double-charged, or billed for a tier you did not select;
• Renewed after a valid cancellation request we failed to action.

Where you have a right to a refund under the 2015 Act, we will not arbitrarily decline reasonable requests. We will provide a written reason in any case where a request cannot be honoured. See /refund-policy for the full procedure.

6.4 Free Trial

• New users receive a 7-day Pro trial with full access to paid features.
• No payment is required during the trial period.
• After 7 days, your account is automatically moved to the Free plan — no charges are made unless you actively choose to upgrade.
• Trial cancellation is not necessary — the trial simply expires.

6.5 Termination by PricePAL Compare

We reserve the right to terminate accounts that materially breach these Terms (in particular Section 7 — Prohibited Activities). Where we terminate an account for fraud, abuse or unlawful conduct, no refund of the current period is payable. This carve-out does not affect your statutory rights in respect of any payments made for service that was unlawfully withheld or mis-described before the breach.

6.6 Statutory Rights Preserved

Nothing in this Section 6 excludes or limits your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Misrepresentation Act 1967, the Unfair Contract Terms Act 1977, or any other applicable UK consumer-protection legislation. Where any term conflicts with your statutory rights, your statutory rights prevail.

9. Intellectual Property Rights

9.1 Ownership

All Content, the Database, software, algorithms, designs, graphics, logos, trademarks, trade names, and all other intellectual property associated with the Service are owned by or licensed to PricePAL Compare Ltd and are protected by:

• Copyright, Designs and Patents Act 1988
• UK Database Rights (Copyright and Rights in Databases Regulations 1997)
• Trade Marks Act 1994
• Computer Misuse Act 1990
• Applicable EU and international intellectual property laws

9.2 Database Rights

9.3 Limited License

Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial purposes only. This license does not include any right to:

• Reproduce, distribute, publicly display, or publicly perform any Content
• Modify, create derivative works from, or reverse engineer any aspect of the Service
• Use any data mining, robots, or similar data gathering methods
• Download (other than page caching) or copy Content except as expressly permitted
• Use the Service or Content for any commercial purpose

9.4 Trademarks

"PricePAL", the PricePAL logo, and all related names, logos, product and service names, designs, and slogans are trademarks of PricePAL Compare Ltd. You may not use these marks without our prior written permission.

11. Disclaimers & Limitation of Liability

11.1 Service "As Is"

11.2 No Guarantee of Accuracy

We do not warrant that Content, including price information, is accurate, complete, reliable, current, or error-free. Prices displayed are for informational purposes only and may differ from actual retailer prices.

12. Termination

We may suspend or terminate your account immediately, without prior notice, if you breach any provision of this Agreement.

13. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

14. General Provisions

This Agreement, together with the Privacy Policy, constitutes the entire agreement between you and PricePAL Compare regarding the Service.

20. Savings Club — Loyalty & Referral Rewards Programme

20.1 Programme Overview

The PricePAL Compare Savings Club (the "Programme") rewards Eligible Users for contributing quality receipt data and for inviting new genuine users to the Service. Rewards are issued exclusively in two non-monetary forms:

• Savings Club Points — an in-app gamification metric. Points have no cash value, are not transferable, and cannot be redeemed for cash, vouchers, gift cards, or any other monetary instrument.
• Free Premium Subscription Time — additional months of access to PricePAL Compare Premium, automatically credited to your account by extending your subscription end date.

20.2 How You Earn Points

Points are awarded automatically after PricePAL Compare validates the underlying activity. Base amounts are shown below; your subscription tier multiplier and contributor level may increase the actual award.

20.3 Subscription-Tier Multipliers

Paying members earn faster. The following multipliers stack with your contributor-level multiplier and the OCR trust score for each submission:

20.4 Milestone Bonuses

A one-time bonus is awarded when your fully-approved receipt count (receipts where every scanned item was approved) reaches each of the following thresholds. Bonuses fire exactly once and cannot be re-earned:

20.5 Redemption Catalogue

Redemptions are irrevocable. Free Premium months extend the renewal date of an active subscription, or activate a Premium window from the redemption date for accounts on the Free tier (which then revert to Free at the end of the window).

20.6 Fair-Use & Anti-Abuse Rules

To protect the Programme from farming, the following limits apply:

• Minimum-item rule: Only receipts with 5 or more qualifying items are eligible for the receipt-approved award. Receipts with fewer items are still ingested to improve community price data but earn zero points.
• Retailer cooldown: One rewarded receipt per retailer per 30 minutes. Additional receipts at the same retailer inside the cooldown window are stored for data but earn zero points.
• Daily rewarded-receipt cap: Maximum 3 rewarded receipts per calendar day (UTC). Additional receipts are accepted but earn zero points until the cap resets at 00:00 UTC.
• Duplicate detection: Receipts that match another receipt of yours on retailer + date + total + item lines will be flagged and, at PricePAL Compare's discretion, may not be awarded.
• Points are awarded only after full approval of the receipt (every item on the receipt must be approved to count towards milestones).
• Referral genuineness: Referred users must be new, distinct persons. Self-referrals, household duplicates, and any incentivised mass-signup mechanism are prohibited and will be reversed. PricePAL Compare may request identity verification for suspected fraud.

20.7 No Monetary Value — Strictly No Cash Payouts

20.8 Programme Changes & Termination

We may modify, suspend, or terminate the Programme (in whole or in part) at any time and for any reason, with reasonable prior notice via in-app communication or email. Modifications may include adjusting reward tiers, milestone thresholds, tier multipliers, the duration of Free Premium Months, prize-draw mechanics, eligibility criteria, or anti-fraud rules. Points already in your balance and Free Premium Months already credited to your account at the time of any modification will be honoured on the terms in force when they were earned or credited.

20.9 Tax & Legal Considerations

Because Programme rewards consist solely of non-monetary in-app credit, there are typically no income-tax implications for UK consumer participants. However, you are solely responsible for any tax obligations arising from your participation in the Programme. PricePAL Compare does not issue HMRC-reportable tax documents in connection with the Programme.

22. Founder's Club & Beta Programme

Subject to availability and at PricePAL Compare's sole discretion, a limited number of early adopters may be invited to join the Founder's Club or our closed Beta Programme. Members of these groups may receive lifetime or fixed-term discounts on their subscription. These discounts are not Programme rewards under Section 20 — they are commercial pricing offered directly by PricePAL Compare in exchange for early feedback, testing, and community support.

• Founder's Club and Beta Programme discounts are tied to the specific account that earned them and are non-transferable.
• Discounts may be revoked for breach of these Terms, fraud, prolonged inactivity, or material change to your subscription tier.
• We may close enrolment to either programme at any time without notice.